EGE Insurance · Toronto
Licences & complaints
Who we are, who regulates us, how we're paid, and what to do if something goes wrong.
Who we are
- Business name
- EGE Insurance
- Legal name
- EGE Insurance Canada
- What we are
- A licensed insurance brokerage. Our licensed insurance advisors sell life, health, accident, travel, visitor and student insurance.
- Where we're licensed
- Ontario, Alberta, British Columbia and Manitoba
- Phone
- (416) 477-1516 · Toll-free 1-888-222-7083
- cs@egeinsure.ca
- Hours
- Monday to Friday 9 am to 8 pm, Saturday 9 am to 5 pm
How we're paid
We compare plans from the insurers we work with, not the whole market. The insurer you choose pays us a commission, which can differ by insurer. Your price is the same as buying direct.
EGE AI
EGE AI is an automated assistant, not a licensed advisor. It gives information, not advice. A licensed advisor reviews any life, critical illness or disability application with you before anything goes to an insurer.
How to make a complaint
- Tell us first. Call (416) 477-1516 or email cs@egeinsure.ca with your name, your policy or quote number, what happened, and what you'd like us to do. We'll look into it and get back to you.
- About an insurer's decision? For a claim, underwriting or refund decision, use the insurer's own complaint process first, and ask for a letter with its final decision. We'll help you with it.
- About how EGE Insurance or one of our advisors handled your file? In Ontario, contact the Financial Services Regulatory Authority of Ontario (FSRA), which licenses insurance agents and takes complaints. How to complain to FSRA
About an advisor in other provinces: Alberta Insurance Council · Insurance Council of British Columbia · Insurance Council of Manitoba
If you think you're the target of fraud, or someone asks for your credit card details for any insurer other than Manulife, don't share them. Call us at (416) 477-1516.